Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Terms and Conditions
When an order is placed with Rhodes Vans LTD, the customer is agreeing and confirming that they understand our full terms and conditions. If further clarity is required, please do not hesitate in contacting us, before placing an order.
Any items that have been special ordered require minimum of 50% non-refundable deposit. Whilst we endeavour to carry the majority of our items in stock, this may not always be possible, and therefore there may be a delay in dispatching your order. Customers are welcome to contact our sales line (01202 422385) to check availability, before placing an order. If an item is out of stock, we shall keep you updated on the status of your order and advise when the order is dispatched.
Please note – items which require our painting service will incur a delay of around 10-15 working days, however this can be slightly longer at peak times. Please check current lead times if your item is required promptly.
Our product descriptions, images and prices are continually reviewed to ensure total accuracy and clarity. If an error is noticed, we would be grateful if you can notify us immediately. Rhodes Vans Ltd reserves the right to cancel any order where pricing has been incorrectly stated – customers will be offered a full refund or to proceed with the order at the correct pricing.
By placing an order, customers must ensure that all details supplied are accurate, complete and correct. Any attempts to fraud Rhodes Vans LTD shall be reported to police. We request an email address is provided at time of ordering, as this is the most effective way for Rhodes Vans LTD to communicate and update customers. Rhodes Vans LTD promises to ensure no details shall be passed on to any 3rd parties.
Returns & Exchanges
Rhodes Vans LTD prides ourselves on our exceptional customer service and quality products, however we appreciate that from time to time you may change your mind, be dissatisfied, or receive a faulty item. Therefore, please find below our detailed Returns and Exchange policy.
We request that all customers contact us via email or telephone, before returning any items to us – this will enable us to assist more efficiently with your issue.
For all our products we offer a 1 year guarantee. Rhodes Vans LTD will replace any faulty items which do not meet their original standard, free of charge. Please note, we must receive original faulty goods back before we are able to dispatch a replacement.
Consumer Distance Selling Regulations
Consumer distance selling regulations means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item less any carriage costs. Please note that all items returned must be unused, in their original packaging and in pristine condition. A 25% charge will be made against goods returned that do not meet this criteria.
Painted, special order or bespoke items are excluded as they are produced specifically to customer’s orders. This does not include goods that are faulty. If a painted item is found to be faulty within one month of delivery the item may be returned for a full refund, replacement or repair. After one month the product will either be repaired or replaced, any refunds after this time will have the cost of painting deducted from the refund total. This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. We recommend that pallet or tracked courier signature service is used to return the products, therefore enabling the customer to confirm receipt that Rhodes Vans LTD has received goods back.
Where goods are faulty or incorrect we can arrange for our courier to collect items,. If we request you return a faulty or damaged item, we ask you obtain a proof of purchase to enable us to reimburse any costs incurred.
B2B distance selling regulations.
B2B are exempt from the Consumer Contracts (formerly Distance Selling) regulations. But must still comply with the E-commerce regulations, which apply to any sales made electronically. Therefore, no refunds will be given, if the business buyer changes their mind. as Business to Business sales are exempt for Consumer Contracts (formerly distance selling) regulations. If goods received are faulty we will happily exchange these for a none faulty item.
Any goods signed for as OK but not checked before the courier has left the receiver will be liable for shipping damaged goods back to Rhodes Vans Ltd and may effect our exchange policy and may incur an exchange fee as we will be unable to recover any losses from the courier's insurance.
In the unlikely event that you receive a faulty, damaged or wrong item please contact Rhodes Vans LTD within 14 days of receipt and we shall arrange for the goods to be returned, at our cost. After 14 days the goods must be returned at the expense of the customer and the customer must cover the cost of sending out any replacement items. For expensive and delicate items the customer must inspect the items before the courier leaves and ensure than any damage to the shipping boxes and the product are noted.
If you change your mind, under the Consumer Distance Regulations rules, you must advise us within 14 days, and the cost to return the goods is the customer’s responsibility. If an exchange is required, Rhodes Vans LTD reserves the right to request additional carriage costs to dispatch an alternative, and any refunds will not include original carriage costs.
Please note Business to Business purchases are exempt from the Consumer Contracts (formerly Distance Selling) regulations.
If you are looking to return Alloy wheels they must not have had any tyres fitted and not show any sign of having been bolted to a vehicle. Wheels should be test fitted before fitting any tyres. Rhodes Vans LTD make every effort to ensure the wheel arrives in A1 condition. Any damage on returned wheels will be taken from any refund or charged before any replacements are sent out. It is the customer's responsibility to ensure the wheels are adequately packed and protected before returning them.
Please be advised that orders for painted items cannot be cancelled after 5pm on the day of the order being placed. If you require assistance in confirming the accurate colour code of your vehicle, please contact Rhodes Vans LTD. However, final responsibility for correct colour code lies with the customer. If you wish to return an unwanted painted item, please be aware that cost of painting will and returning the item to an unpainted state will be deducted from the refund amount.
Privacy & Liability
Rhodes Vans LTD take steps to ensure that all information we hold is stored in a safe and secure way. We operate a safe and secure website and have taken steps to make sure that shopping on our website is protected. All information stored both on our server and in hard copy format is stored as securely and safely as possible. However we cannot be held liable in the unlikely event of a breach in our secure computer server.
At Rhodes Vans LTD we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If this is the case please refer to the returns procedure above and the Consumer Distance selling regulations. Please remember that you will be responsible for the costs of returning any items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.
As soon as we receive notice of your cancellation of any order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk
All returns should be sent Rhodes Vans LTD , 46 Newcombe Road, Bournemouth, Dorset. BH6 5LX. UK